The purpose of the white paper is to assist in the effort to measure all costs associated with product warranties within organizations and estimate the potential warranty cost savings. Considering that some companies have total warranty costs equal to their R&D spending, achieving savings in this often overlooked area can result in significant improvements to the bottom line.

When determining the strategy for automating a mission critical business process, a "Build verses Buy" choice remains a key decision. Overwhelmingly, organizations have proven the decision to "Buy" provides much greater value and success than the decision to "Build." Here are the top five reasons why an organization should build verses buy an enterprise application solution.

This functional requirements document is for executives and managers responsible for warranty chain management (WCM) and analysis. The content is instrumental in making intelligent decision regarding an organization's enterprise warranty solution. As such, it becomes a guideline or checklist to evaluate warranty chain management and analyze solutions against business objectives.