Eric Arnum is the editor of Warranty Week, an online newsletter aimed at warranty management professionals. Following a stretch of more than 15 years performing market research in the telecommunications and electronic messaging industries, he has now turned his focus to the manufacturing industry's aftermarket, producing a weekly column analyzing warranty costs, claims processing, and management trends.
Arnum has performed consulting projects for a wide range of clients, including Silicon Graphics, AT&T EasyLink, the European Commission DG XIII, the Brazilian Ministry of the Environment, Sun Microsystems, cc:Mail, Informix, Qualcomm, RAI (Italian TV), and Soft-Switch. He also has presented his market research reports to customers of Lotus Development Corp., Compaq Services, United Messaging, and others. His articles have appeared in PC Week, Group Computing, Business Communications Review, Datamation, ComputerWorld, Computer Reseller News, and MTV SonicNet Music News.
Eric can be contacted at earnum@warrantyweek.com
Randy Moudry
After leaving graduate school and starting
in the business world as a Sales Executive with the Xerox Corporation
based in Chicago, Mr. Moudry has gone on to lead a number of Sales and
Marketing organiztions and has been involved in all facets of the warranty
and extended warranty industry for the past 15 years. Of note, as Director
of National Accounts for AIG, Moudry led the team that signed Best Buy
and other key accounts. Mr. Moudry has held the positions as VP of Sales
& Marketing for the Philips Priority Service and Senior VP of Sales
with the AIS division of the Aon Corporation where he established crerative
programs for accounts such as W.W. Grainger and the Whirlpool Corporation.
Mr. Moudry is currently Managing Partner in SAFE, LLC a company that custom
designs all aspects of Underlying Warranty and Extended Warranty programs
for manufacturers, retailers and TPA's, from underwriting to compliance
and marketing.
Randy can be contacted at earnum@warrantyweek.com
Jim Sebastian
I am a Managing Partner of SAFE, LLC, a consulting
and brokering firm specializing in Manufacturer Product Warranties, Retail
Service Contracts and Niche Market Warranties. I have over twenty-five
years of progressive, hands-on experience in planning, development, management
and execution in all disciplines of business including new business development,
personnel, operations, systems, marketing, sales, legal, and financial.
I have also had profit and loss responsibility for most of the positions
held.
Most of my professional career has been centered primarily in the Insurance
and Financial Services industries working for companies from A to Z, including
AIG and Zurich NA. The last fifteen years have been concentrated in the
Product Warranty and Service Contract arena with both insurance and administrative
disciplines in multi-task start-up modes that included business plan development,
implementation, and execution of staffing, operations, systems, business
development, marketing, legal, financial, actuarial, pricing, with profit
and loss responsibility.
I received my Bachelors of Business Administration from the University
of Michigan majoring in business development and operations management.
After working for several years, I felt the need (and requirement) to
go back and get an advanced degree in business. I completed my Masters
in Business Administration specializing in business development, operations
and finance, graduated with Honors and am a nominated member of Phi Kappa
Phi.
Personally, I have found educating myself to be one of the most important
and rewarding things I have ever accomplished and I take great pride in
this accomplishment. I currently facilitate both undergraduate and graduate
Organizational Management classes for the University of Phoenix Online.
Jim can be contacted at earnum@warrantyweek.com