Eric Arnum is the editor of Warranty Week, an online newsletter aimed at warranty management professionals. Following a stretch of more than 15 years performing market research in the telecommunications and electronic messaging industries, he has now turned his focus to the manufacturing industry's aftermarket, producing a weekly column analyzing warranty costs, claims processing, and management trends.
Arnum has performed consulting projects for a wide range of clients, including Silicon Graphics, AT&T EasyLink, the European Commission DG XIII, the Brazilian Ministry of the Environment, Sun Microsystems, cc:Mail, Informix, Qualcomm, RAI (Italian TV), and Soft-Switch. He also has presented his market research reports to customers of Lotus Development Corp., Compaq Services, United Messaging, and others. His articles have appeared in PC Week, Group Computing, Business Communications Review, Datamation, ComputerWorld, Computer Reseller News, and MTV SonicNet Music News.
Eric can be contacted at earnum@warrantyweek.com
Jeff Nichols is a senior consultant for Aether Consulting and serves as the warranty management and control service line leader. His experience includes facilitating the streamlining of supply and warranty processes and procedures for several of the large OEM's and suppliers in the automotive industry.
Jeff's depth of expertise covers the complete spectrum of the warranty supply chain, starting with early design and engineering activities thru the retail service and repair, including claims processing. As a skilled professional with over 15 years of combined industry and consulting experience, many corporate clients in automotive, manufacturing, procurement, distribution and IT services have benefited from extensiveness of Jeff's knowledge.
Jeff can be contacted at jnichols@aetherconsulting.com.