Eric Arnum is the editor of Warranty Week, an online newsletter aimed at warranty management professionals. Following a stretch of more than 15 years performing market research in the telecommunications and electronic messaging industries, he has now turned his focus to the manufacturing industry's aftermarket, producing a weekly column analyzing warranty costs, claims processing, and management trends.
Arnum has performed consulting projects for a wide range of clients, including Silicon Graphics, AT&T EasyLink, the European Commission DG XIII, the Brazilian Ministry of the Environment, Sun Microsystems, cc:Mail, Informix, Qualcomm, RAI (Italian TV), and Soft-Switch. He also has presented his market research reports to customers of Lotus Development Corp., Compaq Services, United Messaging, and others. His articles have appeared in PC Week, Group Computing, Business Communications Review, Datamation, ComputerWorld, Computer Reseller News, and MTV SonicNet Music News.
Eric can be contacted at earnum@warrantyweek.com
Tom Miller is the Manager of Supplier Warranty Programs for Ford Motor Company in North America, a position he has held for the past 18 months. In addition to his responsibilities relative to supplier recovery, Miller leads Ford's Supplier Warranty Reduction Program, an industry-unique incentive system designed to motivate supplier warranty improvement.
Miller has been employed with Ford for over 12 years and has a number of positions in the Purchasing Organization. Most recently, he was Deployment Manager for the Purchasing 6-Sigma program.
He holds a Bachelor's Degree in Electrical Engineering and a Master's in Business Administration - both from the University of Michigan.
Tom can be contacted through Eric Arnum of Warranty Week at earnum@warrantyweek.com