Eric Arnum is the editor of Warranty Week, an online newsletter aimed at warranty management professionals. Following a stretch of more than 15 years performing market research in the telecommunications and electronic messaging industries, he has now turned his focus to the manufacturing industry's aftermarket, producing a weekly column analyzing warranty costs, claims processing, and management trends.
Arnum has performed consulting projects for a wide range of clients, including Silicon Graphics, AT&T EasyLink, the European Commission DG XIII, the Brazilian Ministry of the Environment, Sun Microsystems, cc:Mail, Informix, Qualcomm, RAI (Italian TV), and Soft-Switch. He also has presented his market research reports to customers of Lotus Development Corp., Compaq Services, United Messaging, and others. His articles have appeared in PC Week, Group Computing, Business Communications Review, Datamation, ComputerWorld, Computer Reseller News, and MTV SonicNet Music News.
Eric can be contacted at earnum@warrantyweek.com
Michael R. Blumberg is a leading consultant and recognized authority on business strategy in the United States high-technology services market. Currently, he is chief operating office (COO) of Blumberg Associates.
Mr. Blumberg's work focuses on assisting clients to re-engineer business processes and develop effective business strategies vis-à-vis the implementation of best practices and advanced technology. He has had considerable experience in market research, benchmarking, and strategy formulation within the high-tech service industry. Blumberg's clients are among the largest and most prestigious companies in the world.
Mr. Blumberg is a respected author and speaker. He has also earned several professional honors, including the Certified Management Consultant designation. Michael Blumberg also served as president of the Philadelphia Chapter of the Institute of Management Consultants and President of the Delaware Valley Chapter of the Association for Field Service Managers International.
Michael can be contacted at michaelb@dfba.com
Alex B. Greene is the warranty manager for TRW Automotive, a top ten global supplier and world leader in automotive safety. With years of experience in automotive, Mr. Greene is considered an industry expert in quality, reliability, and warranty processes.
As the warranty champion
for customer-driven warranty reduction initiatives, Mr. Greene is fluent
with the warranty and database applications of the best-known brands in
automotive, including Ford, GM, and Chrysler. He ensures TRW divisions
meet customer commitments while protecting profitability by setting global
warranty principles, guidelines, and policies.
Prior to TRW, Mr. Greene held quality and warranty-related positions with
Albion Industries of Michigan. Mr. Greene is an ASQ Certified Quality
Engineer and ASQ Certified Reliability Engineer. He received his bachelor's
of science degree from GMI Engineering & Management Institute and
is pursuing his master's of science from the University of Michigan.
Alex can be contacted
through Eric Arnum of Warranty Week at earnum@warrantyweek.com
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