The industry's only seminars focused on warranty-related issues will be held monthly and hosted by Warranty Week's Editor, Eric Arnum. By participating in the sessions you'll meet the industry experts, learn from other's success, and hear what works when it comes to best warranty practices.

Click here to view/listen to the presentation and recording of the live session

Business metrics provide important data that leads to an improved bottom-line.  By analyzing performance, business processes can be adjusted accordingly to reduce inefficiencies and increase effectiveness.  Most functional areas within organizations have established and fine-tuned measurements that have become standards across an industry, but warranty is one area that has been underserved, until now.  

In the warranty industry, thanks to FASB Interpretation No. 45, many of the top US manufacturers now provide never-before seen details about their product warranty activity.   But what do these numbers mean?  What do they measure?  And more importantly, what's not measured?  How does the lack of standardization in warranty metrics across the manufacturing industry affect competitive comparisons?  Should manufacturers approach warranty management by “cutting warranty costs at all cost” or do we need to consider the tradeoffs between warranty cost reductions and the Total Customer Experience?

Join us on October 14^th at 2 pm/et for an informative session with Eric Arnum, Editor, Warranty Week, and Tom Washburn, of HP’s Warranty Metrics and Strategy Group.  

Using information and examples from the diverse product lines of Hewlett-Packard Co., we'll discuss various dimensions of warranty measures; such as how warranty management application practices can vary by business model, and how warranty metrics and policies have evolved at this post-merger company.

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