• Labor intensive and time-consuming claim processing
• Excessive warranty payouts that erode profitability
• Slow, imprecise, and isolated cycle-time from failure analysis to fix
• Ineffective supplier recovery procedures
• Increased expenses due to operation and maintenance of legacy mainframe systems
• Difficulties in forecasting financial reserves
• Mandated reporting on all claim activity by the Government (i.e. the TREAD Act)

• Entigo Warranty Benefits
• Entigo Warranty Features
• Entigo Warranty Components

Reduced Internal Warranty Requests
Longer warranty periods, more complex policies, and a higher number of parts under warranty caused a rise of warranty claims and their associated costs. Using workflow and rules engines to automate the claims and registration process (thereby decreasing errors and time spent re-keying) and achieving consistency of claim resolution, Entigo Warranty ultimately reduces labor costs. By identifying and rejecting invalid claims, the system decreases claims costs, and by delegating administrative tasks to channel partners the system reduces customer service costs.

Improved Supplier Cost Recovery
Although product quality continues to improve, warranty costs continue to grow along with charges due to faulty supplier parts. Improved communication and connectivity with suppliers is needed to manage supplier recovery, returns, and recalls. Entigo speeds supplier cost recovery and ensures accurate reimbursements, often recouping costs mistakenly overlooked over in the past.

Increased Revenue Opportunities
An efficient warranty process opens the door for additional revenue opportunities through optional, extended and custom warranty programs. Warranty, which was previously viewed as a cost center, can become a positive revenue source with the help of Entigo's intelligent administration of warranty programs. High-margin products, such as extended and custom warranty offerings, can be sold not just at point-of-sale, but also at point-of-service and
end-of-warranty.

Enhanced Customer and Channel Loyalty
Complex and incomplete warranty claims can cause normal processing to take months. The Entigo system validates claims against applicable policies and dramatically reduces reimbursement time to just days. The workflow engine automates the claim processing paper flow and problem claims are returned to dealers or elevated to the appropriate manager. Channel partners use a web-interface to enter, update, or check the status of a claim and receive immediate feedback on whether a claim is approved. Prompt claims resolution strengthens relationships and increases loyalty with customers and partners.

Improved Product Quality
A defective part could simply be a one-time failure or may lead to an extensive product recall. Data monitoring and trend detection provides visibility into product quality issues, which accelerates both problem identification and resolution. Entigo Warranty identifies patterns in product defects and helps companies implement cost effective campaigns and proactively address current problems while enabling future product improvement.

Reduced Risk and Increased Flexibility
Warranty applications built on legacy systems significantly increase the cost of operation and maintenance, and limit the flexibility to respond to customer and competitive issues. By removing reliance on outdated systems and utilizing standards based platforms, Entigo Warranty reduces risk and creates a cost effective operating environment. Furthermore, Entigo's Professional Services Organization ensures complete flexibility and extensibility through integration with existing back office and reporting systems.

Entigo Warranty enables businesses to increase bottom-line profits by cutting costs and implementing efficient processes. Within the first year of implementing the solution, businesses can realize a positive return on investment.

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Warrantor

• Defines and maintains: sets of product, assembly, and parts data; along with associated costs, batch IDs, and serial numbers.
• Defines and maintains organizations (e.g., dealers, distributors, owners, and operators) and their roles.
• Defines and maintains policy terms and conditions (T&Cs) expressed as sets of iLog business rules
• Defines and maintains a set of registration and claims validation conditions, again expressed as a set of iLog business rules.
• Reviews all registration and warranty claims histories by product family, product type, product, assembly type, assembly, organization, etc.

Dealer/Distributor

• Submits updated registrations and pre-sales warranty claims via scheduled batch uploads from a dealer management system and/or via a real time web interface.
• Reviews registration and warranty claims history by product or assembly (i.e., by serial number) via a real time web interface.
• Tracks warranty claim status via a real time web interface.
• Defines and maintains users within their organization and their roles.

Service Point/Claimant

• Determines warranty coverage on a product, assembly, and/or part via a real time web interface.
• Checks recall or preventative maintenance coverage on a product, assembly, and/or part via a real time web interface.
• Submits and updates registrations and warranty claims with supporting documentation (attached digital pictures, diagnostic files, etc.) via scheduled batch uploads from a dealer management system and/or via a real time web interface.
• Reviews registration and warranty claims history by product or assembly (i.e., by serial and/or batch number) to which they have been granted access.
• Tracks warranty claim status via a real time web interface.
• Defines and maintains users within their organization and their roles.

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Automated Claims Processing Engine

• Employs iLog business rules to provide complete flexibility in automatically accepting claims, rejecting claims, adjusting claims, or posting them for review based on such information as:
  - Policy limits
  - Dollar amounts
  - Specific dealers or distributors
  - Set number of claims at the start of a warranty program
  - Material return requirements
• Workflow Engine automatically routes posted claims to the appropriate internal or external resource for prompt resolution
• Workflow tasks are presented to a user in a Work-In-Progress (WIP) list based on their assigned roles allowing quick access to list of tasks that need completion. (Note that more than one user can perform a task.)

Extended/Operational Warranty Manager

• Enables manufacturers to manage, price, view and update extended and optional warranty policies
• Allows channel partners to view and sell extended and optional warranty policies
• Updates product registrations with new extended policy information
• Links extended policies to associated products

Supplier Recovery Manager

• Summarizes root cause of failure from inbound claims
• Classifies inbound claims recoverable or non-recoverable
• Determines frequency of failed parts in approved claims
• Tracks recovery statements vs. actual dollars recovered

Returns Manager

• Tracks returns through authorization, shipping, and receiving
• Facilitates submission for return/adjustment
• Generates and manages RMA tracking numbers for items in-service
• Prints RMA and shipping documentation

Recall and Preventative Maintenance Manager

• Enables manufacturers to avoid crises through instant communication of recall and maintenance notes on product quality issues.
• Facilitates automatic process of recall and preventative maintenance related claims.

Warranty Integration Manager

• Enables integration with best of breed reporting and analysis packages.
• Entigo's Professional Services Organization provide services to integrate Entigo Warranty with financial, manufacturing, engineering, and distribution systems
• Uses XML as the standard data exchange format

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