For many companies, warranty is viewed as both an unpredictable and uncontrollable expense. Businesses lose millions annually from using antiquated procedures and systems to manage a complex warranty process with many suppliers and customers. Claims processing is labor intensive and often invalid claims are paid or it takes months for claims to be paid.

Efficiently managing warranty is even more challenging because it's not just about claims processing…it involves managing a whole chain of entities such as suppliers, assemblers, OEMs, dealers, repair centers, re-manufacturers and owners. For instance, a truck driver from Iowa may receive service on a transmission in Florida. The service center needs to validate the warranty, which could be from a number of sources such as a truck manufacturer, the maker of the transmission or even an insurance company. Furthermore, the actual cause of failure could be a result of the truck OEM, the transmission manufacturer or a component supplier.

Proper validation and approval of the claim against multiple warranties, return of appropriate parts, and processing payments and credits is labor intensive and takes an extended period of time, leading to customer and channel frustration. The multiple players in the warranty chain add to the complexity and make recovering money from suppliers and forecasting warranty reserves difficult.

Fortune 1000 firms face these problems daily and as a result vital relationships are threatened. Quick and accurate processing of a large number of claims, while reducing costs and increasing service, requires an effective, automated warranty processing system.

Entigo provides a collaborative warranty system that simplifies a complex business process and ensures seamless integration with warranty chain partners. The web-based intelligent claims management system decreases errors and paper-based inefficiencies, eliminate payment of invalid claims, and quickly flags the cause of failures, dramatically reducing the reimbursement cycle.

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