VIENNA, VA, April 23, 2002 – Entigo™ Corporation, the pioneer and industry leader in B2B sell and service-side eBusiness solutions, announced today that its Entigo Warranty™ and Entigo Reality Builder™ software have been licensed by ArvinMeritor Inc. to provide a Web-enabled collaborative warranty claims management system.
ArvinMeritor Inc. is a premier global supplier of a broad range of integrated systems, modules, and components to the motor vehicle industry. The company serves customers in the light vehicle, commercial vehicle, and specialty vehicle markets. The company also operates businesses serving the aftermarket in both passenger car and commercial vehicle markets.
ArvinMeritor will implement Entigo Warranty throughout its North American commercial truck and related aftermarkets channel partner network. With the new system, customers of ArvinMeritor will be able to register products, process claims, and track claim status throughout the warranty claim cycle, in real-time and with greater ease and efficiency.
The new Entigo Warranty system will provide the drivetrain supplier with problem tracking and material review capabilities; enabling the company to help improve both its warranty claims management processes and customer service to OEM dealers through the Call Center. In addition, the new system will help streamline the approval process and accelerate payment of claims by allowing auto-adjudication of pre-approved claims according to rules and workflow processing.
With real-time access to extensive warranty claim data, ArvinMeritor will be able to reduce the time it takes to identify trends, product failures, and quality issues, and then proactively provide its suppliers with reliable and quality data on their product components. Through early detection of defects, ArvinMeritor can create stronger bonds with key suppliers, protect its brand image, and improve customer satisfaction while enabling the entire supply chain to quickly resolve problems and improve product quality and reliability.
"The state-of-the-art in Warranty Management Systems has evolved rapidly over the last half decade," explains Michael Blumberg. "Traditionally, warranty management applications have focused on batch processing of warranty claims and the functionality has been limited to the storage and retrieval of key information, from either legacy computer or paper-based filing systems, regarding the coverage and administration of warranty policies. The role of warranty and post-warranty support service is neither well understood nor well managed in most industrial and commercial firms. If manufacturers are to remain competitive, they need to fully understand the strategic value of warranties and the requirements for the appropriate infrastructure to manage and, in fact, optimize warranty and post warranty support service."
"ArvinMeritor joins a growing list of world-class manufacturers, such as Carrier Corporation, using our warranty management system," said Mark Demers, VP of marketing and business development at Entigo. "Growth, cost reduction, and increased customer service underscore the challenges that today's manufacturers face in achieving success in today's global marketplace. The competitive landscape in which manufacturers operate dictates constant innovation in all areas to ensure continued success. ArvinMeritor, like other leaders in respective industries, has recognized that the use of the Internet technology can play a key role in creating efficiencies and improving customer service, while also reducing costs. By deploying a comprehensive eBusiness warranty management system to be used both internally and externally, ArvinMeritor has the opportunity to create an enduring competitive advantage."
Entigo Warranty is a warranty claims management system that seamlessly automates the after-the-sale service interaction between manufacturers, multi-tier channel partners, and customers. Unlike other products that simply enable manufacturers to submit electronic registrations, Entigo Warranty is a complete solution. With Entigo Warranty, manufacturers and channel partners can submit and view all claims associated with user groups, validate and classify claims against product registration information and warranty programs, track standard repair time, log actual labor, and much more. Entigo Reality Builder combines a preferred industry standard eCommerce platform with a unique framework, enabling users to graphically develop business processes, seamlessly integrate with any backend systems, and adapt to changes in real time.
About Entigo
Entigo is the pioneer and industry leader in real eBusiness solutions making it faster, easier and more cost-effective for manufacturers to market, sell and service their products through channel partners to customers on the Web. Entigo Reality, the most comprehensive suite of B2B sell and service-side eBusiness products, delivers real ROI through reduced costs, increased sales, greater customer satisfaction and brand loyalty. Powered by the preferred industry standard eCommerce platform, Entigo Reality features a modular set of applications enabling manufacturers to easily adapt to fast-changing market needs and business processes in real time. Entigo solutions are used by many of the world's leading manufacturers across industries as diverse as transportation, industrial products, and household durables. Entigo customers and partners include Honeywell, Ford Motor Company, General Motors, Carrier Corporation, BEA, and IBM.
Copyright © 2002 Entigo Corporation
Contact:
Elizabeth Murray
Entigo Corporation
610.524.8204
info.request@entigo.com
Entigo and Entigo Warranty are trademarks of Entigo Corporation. All other trademarks contained herein are property of their respective owners.
