Entigo

  Customers

Customer Successes

Entigo serves a growing number of Fortune 500 companies in multiple industries. See how some of our customers are benefiting from our warranty expertise.

 

ArvinMeritor, Inc.
ArvinMeritor, Inc. is a premier $8-billion global supplier of a broad range of integrated systems, modules and components to the motor vehicle industry. The company serves light vehicle, commercial truck, trailer and specialty original equipment manufacturers and related aftermarkets. Headquartered in Troy , Mich. , ArvinMeritor employs approximately 32,000 people at more than 150 manufacturing facilities in 27 countries.

Entigo Warranty is enabling their call center to enter claims through a web based interface allowing them to diagnose problems on the spot and immediately notify the dealer if the claim in covered by the warranty. As a result, ArvinMeritor is able to provide better customer service and dealer satisfaction.

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Eaton
Eaton is a global diversified industrial manufacturer with 2002 sales of $7.2 billion that is a leader in fluid power systems; electrical power quality, distribution and control; automotive engine air management and fuel economy; and intelligent systems for fuel economy and safety in trucks. Eaton has 51,000 employees and sells products in more than 50 countries .

Eaton is utilizing Entigo Warranty to reduce the cost of warranty administration through automatic processing of claims and as a result is improving customer satisfaction.

 
 

General Motors Corporation
Allison Transmission, a part of General Motors' Powertrain division, leads the world in the design, manufacture and sales of medium-and heavy-duty automatic transmissions for trucks, buses, off-road and military vehicles and RVs.

Entigo Warranty is enabling Allison Transmission to provide a global warranty claims processing solution offering web-based accessibility to distributors and dealers. As a result of Entigo Warranty, customer service and satisfaction increased.

 
 

Michelin North America
Michelin produces and sells tires for all kind of vehicles, including passenger car, light and heavy trucks, 2-wheels, aircraft, agricultural, earthmover vehicles, space shuttle, and develops suspension and anti-vibration systems. Michelin counts 80 production sites in 5 continents has 130 000 employees and sales operations in over 170 countries. The Group achieved around $15.6 billion sales in 2002.

Entigo enabled to assist Michelin achieve its goal of offering easy distributor access to the company and vital information through a secure web site. Order management, customer information management and inventory and price management needed to be part of the solution. As a result of Entigo's help, Michelin now has a system in place with over 3000 end users, 500 independent tire dealers and more than 2500 ship-to locations. As a result of working with Entigo, Michelin moved to first place in customer service, increased sales and strengthened channel partner loyalty.

 

 

 

Volvo/Mack Trucks
Volvo Trucks North America is a subsidiary of Volvo Truck Corporation and AB Volvo, a publicly held company headquartered in Gothenburg, Sweden .  With 2002 sales of approximately $20 billion, Volvo's business areas include heavy trucks, buses, construction equipment, marine and industrial drive systems, aerospace, and financial services.

Volvo Trucks North America selected Entigo Warranty because of the robustness of the solution along with Entigo's expertise and knowledge in the heavy truck industry.

 

 




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